Quality Measures

Quality Measures

Our Quality Measures for Your Quality Outcomes

Visiting Nurse Association (VNA Home Health) has been a leader in home health since 1891. Why? We continuously study the quality of our home health services by measuring our patients’ health outcomes. VNA experts analyze these results closely every quarter to determine opportunities for improvement. From there, we develop strategies to implement in the field so we can better serve our patients.

We also measure patient satisfaction to help meet and exceed our goals in the patient experiences we provide. According to recent surveys:

  • 97% of our patients say their needs were met by VNA staff, including helpful education and instruction regarding their health conditions. *
  • 98% of our patients say they would choose VNA again. *
  • 99% of our patients feel they were treated with respect by their VNA home health care providers. *

VNA is proud of these findings by Medicare.gov:

  • Compared to Missouri, Kansas and the U.S. national average, fewer VNA home health care patients need urgent, unplanned care in a hospital emergency room.
  • VNA scored higher than Missouri, Kansas and U.S. national averages in all measured aspects in the Managing Daily Activities category, including how often patients got better at walking or moving around, getting in and out of bed, and bathing.
  • In the Preventing Harm category, VNA ranked higher than Missouri, Kansas and the U.S. national average for:
    • How often our patients got better at taking their drugs correctly by mouth
    • How often we checked patients for depression
    • How often we determined whether patients received a pneumococcal vaccine (pneumonia shot) or a flu shot for the current season
    • How often the home health team got doctor’s orders, gave foot care, and taught about foot care for patients with diabetes
  • In the Managing Pain and Treating Symptoms category, VNA scored better than Missouri, Kansas and the U.S. national average for:
    • How often we check patients for pain
    • How often we treated symptoms in heart failure patients
    • How often our patients’ breathing improved while receiving home health care
  • VNA also scored higher than Missouri, Kansas and the U.S. national average for including treatments to prevent pressure sores (also known as bed sores) in the plan of care.

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