Customer Privacy Rights

Customer Privacy Rights

Privacy Policy

The Visiting Nurse Association (“VNA Home Health”, “VNA”, “we”, “our”) is sensitive to protecting the privacy of our website’s visitors. The purpose of this Privacy Policy is to let you know how we handle information received from you through our website (the “Website”). Keep in mind that changes may be periodically made to this Privacy Policy without notice and it is your responsibility to review the Policy when you use the Website. By continuing to use the Website, you consent to any changes to this Policy.

Your use of our Website indicates to us that you have read and accepted our privacy practices, as outlined in this Privacy Policy and, with respect to Protected Health Information, our HIPAA Notice of Privacy Practices.

Health and Medical Information

During your visit to our website, remember that the medical and health information presented here is intended to be general in nature, and should not be viewed as a substitute for professional advice. Please consult with a health care professional for all matters relating to personal medical and health care issues.

Certain health and medical information about you is protected under the Health Insurance Portability and Accountability Act (“HIPAA”) and applicable state law. This information may be provided by you online or offline, or may be provided to us through other methods such as by a health care provider. We protect covered health and medical information as required by HIPAA and applicable state law. Similarly, we may use covered health and medical information as permitted by HIPAA and applicable state law.

To read more about our privacy practices regarding health and medical information under HIPAA, please click here to review our HIPAA Notice of Privacy Practices. In the event of any conflict between our HIPAA Notice of Privacy Practices and this Privacy Policy, the terms of our HIPAA Notice of Privacy Practices shall control.

Information Collection, Storage and Use

We do not generally collect information that personally identifies you (“Personal Information”) unless you choose to provide it to us (for example, by completing an online job application or sending an e-mail message). The Personal Information you submit is shared only with those people, including our agents or contractors if applicable, who need this information to respond to your question or request, and as otherwise permitted by law to allow us to operate our business or to comply with applicable laws.

As used in this Privacy Policy, Personal Information does not include information protected under HIPAA or applicable state laws, which is protected as described in the section “Health and Medical Information” above.

We may collect certain technical information that, standing alone, does not personally identify you, such as your IP address or general geolocation, for various purposes (for example, website usage, traffic patterns, site performance and related statistics based on our tracking record of your visits to our website). We collect and store such information in aggregated form and it does not personally identify any individual.

We may collect some of this non-personal information using persistent “cookies” to recognize a repeat visitor; this helps us collect general information about how our site is viewed. You can, of course, disable cookies on your computer by indicating this in the preferences or options menus in your browser. However, it is possible that some parts of Website will not operate correctly if you disable cookies. You should consult with your browser’s provider/manufacturer if you have any questions regarding disabling cookies.

Please note that we may also disclose any information as permitted or required by law, when necessary for health or safety purposes, or when needed to protect our legal rights. For example, we may disclose information about you in response to a subpoena. We may also disclose information about you in connection with the transfer of assets of our business. In such transactions, customer information may be one of the transferred business assets but remains subject to the promises made in any pre-existing privacy notice unless you consent to the transfer.

Data Security

We take reasonable steps to maintain the security of the Personal Information that we collect, including limiting the number of people who have access to our servers, as well as installing electronic security systems that guard against unauthorized access. However, no transmission over the Internet can be guaranteed to be completely secure. Accordingly, we cannot ensure or warrant the security of any information that you transmit to us, so you do so at your own risk.


The Website may contain links to third party sites. Please be aware that VNA is not responsible for the privacy practices of any third party sites. Therefore, we encourage our users to read the privacy policies of each and every website that collects personal information. This Privacy Policy applies solely to information collected by the Website.

Information From Children

The Website is not intended to attract or collect information from children under the age of 13, unless we receive verifiable parental consent. If you think we have collected information from a child under the age of 13 through the Website, please contact us immediately.


We may amend this Privacy Policy at any time. If we make a material change to the way in which we collect, use, and/or share your Personal Information, we will post a prominent notice on the Website. If you continue to use the Website after a notice is posted then you consent to such changes.

Questions About This Privacy Policy

If you have any questions about this Privacy Policy or our privacy practices generally, then contact us at VNA 1500 Meadow Lake Parkway, Kansas City, MO 64114 or 816-531-1200.

The Effective Date of this Privacy Statement is June 16, 2014.

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